emails not sending to btinternet

After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. I can't afford the risk.'. Ive also tried not using advanced settings at all with exactly the same results as described above. (The fix did not work until I had quit Mail and relaunched it. Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. 6h00. So can it be that btinternet webmails pass through ok and btinternet emails sent via other email clients don't? on Working on the theory that it was another case of BT doing something, I decided to leave it overnight. After 3 years, then-current everyday prices for all services apply. - edited All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). I just tried to send a message to an 'external' btinternet account on the iMac and it failed again. For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. The other two people that are having the same problem are using Samsungs, but haven't said which model. Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. The problem usually resolves its self in a day or two. Many have had the same address since they first went online many years ago. 'All of my contacts have it. Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. We do not write articles to promote products. . Are there really just two of us having this problem? Go through and update your details for each one with your new email address. Surely other services would similarly suffer. Just goes straight to outbox, then tries to send . on However, give yourself enough time to smoothly switch over and you may find it is worth your while. I cannot find an obvious way of asking bt about this! After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. 23-04-2021 But again got error messages which I now cant remember. Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. Martin Gates, from Hampshire, has had an email account with Virgin Media for years. 23-04-2021 For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. 23-04-2021 - We do not send parcels to PO BOX addresses. I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. After some trial and error I found that btinternet was objecting to my "signature" containing a link. Examination of the message heads of the delayed emails might be informative. I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. Customer: replied 2 years ago. We'll need to look into this and we'll get back to you next week. A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. I changed "Authentication" to "Password" and clicked on "Save". Also, the web interface seems to be working just fine. Just one other thing that might be relevant. I have entered the SMTP and IMAP details correctly but it still won't send. This is exactly the same as my issue - with the 993 / 465 too. What does this mean? If I go into iCloud web page, then I can send and receive as normal. Email headers can be found by looking at the email item's properties. BT Email - best practices for postmasters and senders of email | BT Help, on This amount is subject to change until you make payment. I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. Today all of our emails addresses would receive, but not send. I exited and restarted Mail and was then able to send emails again. Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! This amount is subject to change until you make payment. 23-04-2021 I then asked them to login to BT webmail and send me another email and that one came through straight away. Apple disclaims any and all liability for the acts, None of the posts I have seen are the same as my problem however. What does this mean? 26-08-2021 We have received reports that emails to btinternet.com email addresses are being blocked. 10-07-2019 Virgin Media says email accounts are only available to current customers. One of the mails having been sent as long ago as April 4th. 23-04-2021 TalkTalk allows you to access your email account for 12 months after you switch. My email is not sending from my iMac (iCloud). When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". provided; every potential issue may involve several factors not detailed in the conversations We repeated the test and the same thing happened. I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. 11h40. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. 15h27, on 6) Make a list of all of the accounts and logins that are linked to your old email address. Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? 3) Import all of your contacts from your old account to your new one. It takes a while to get a reply from the Postmaster but they will respond. on I installed the outlook App on my iPad and it works perfectly I'm afraid. It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious. on . on 26-08-2021 At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. Typical script! So hardly time for a timeout to have occurred. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. BT Email - best practices for postmasters and senders of email. We receive the following message when we try to send from our Mac. I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. 15h24. If you're having problems, try logging in to webmail. It's good (???) 14-07-2019 Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3. on There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. on on Apple may provide or recommend responses as a possible solution based on the information Though any rejection on our side should be returned back to the sender as a bounce. Thank you for your follow up. This amount includes applicable customs duties, taxes, brokerage and other fees. A forum where Apple customers help each other with their products. Looking through previous posts I see this has been a regular problem. Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. At my age, I just don't have the energy to set up a new email address and tell everyone.'. He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. The article below can help if you do not have any other user account to test with. Terms and conditions of the sale . Neither of these has solved my problem. P.S. 16:52 EST 04 Mar 2023 You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. Log in issues. As soon as I removed that link all was well again. I've got a "failed delivery message". I am experiencing it with emails from different addreses within a domain which belongs to another ISP. Incoming mail works, but unable to send anything. Delays in Emails being delivered can arise from a multitude of reasons. Yesterday, I managed to contact BT via webchat. For those that aren't arriving, things obviously get a little more involved. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. Can I move my BT Email address to another account? Page 1 of 2 1 2 Last I consistently receive this warning:whenever I try. Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. I can receive emails. https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. Problems with email. Townman, Gandalf. They also sent a test email from a PC using an outlook client and that didn't come through either. I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. Don't forget online banking, streaming services and social media accounts. It seems that I can only send messages to my iCloud account from the iMac. After 6 mos., if selected you will be billed $10.99/mo. This amount is subject to change until you make payment. Anyone else experienced this and got any suggestions on how to proceed? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. 13-07-2019 They must realise that they have a dreadful name. If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. Its probably not directly relevant to your problem, but who knows with Apple!! If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. Go back to . To start the conversation again, simply Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". Announcements, Guides & Community Updates. So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. Below is an article to help guide you through the process. It's very annoying and slightly weird. 14-07-2019 Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. 21h18, I have got my email working again. I am using the Outlook app on a Samsung phone. 20h13. Log out of your email account then, Using an email program? We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. I anybody else having this problem. We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. 25-08-2021 I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10.