lucy in the sky customer service number

Phone Email. Hi Chris! We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. If you need help please email us at resolution@lucyinthesky.email if anything else. What a terrible return policy for a online store. The complete opposite of lawyer James, Nathan is carefree and fun. Needed it for Feb 25th. You agree to indemnify, defend and hold harmless www.lucyinthesky.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. -Kate. -Kate. I am doubtful now the dress will come in time (or ever) for my event. You'll soon realize why they don't allow real customer reviews on their site Hi Emily, We'd love to make sure we make this right and find a resolution. Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). Our privacy policy, which sets out how we will use your information. I ordered a few dresses a couple weeks back for a date party, but one of them ended up being a little bit too short. I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. The email is a series of jokes about the customer service of a fictional company Lucy in the Sky. Lucy In The Sky Midi Dress - Black - Alice. I will definitely order from this website again. Products used:I ordered a dress that NEVER was shipped. Back in London Lucy has a choice - stay with James or pine for Nathan, who's far away. this was for a very special event and now i have no outfit and no resolution to this. Number one rule--- if they don't have a number to call, do not give them any money whatsoever. Their trendy collections are always changing and they offer many sales. 0818 719 819. No further information is required on your end, the return label has all your information. They do not have number to call. We're so sorry to hear about the order. Critic England, United Kingdom. Super fast and helpful; won't hesitate to order from the site/company again! This has been quite frustrating. Her mom (Gene's mother's sister) has moved to France. This document governs your relationship with www.lucyinthesky.com (Website). HOW DO I CHECK DELIVERY STATUS OF MY ORDER? -Kate. I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. Merry was very friendly, professional and helpful. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. I ordered my dress september 13 it's now october 1. is it supposed to take this long? Any trade marks/names featured on this Website are owned by the respective trade mark owners. We're so glad you were able to reorder and get it in the time frame you needed. Lucy In The Sky Login. I don't think you got it! -Kate, Best part is, I still see ads on Instagram for this item which isn't even available. My daughter ordered a dress on 9/11; it was supposed to arrive on 10/5. Please email us at resolution@lucyinthesky.email so we can assist you sooner. It fits exactly to measurements specified in the skirt section for sure! If your order has styles which are all with a 'Delivered By' shipping timeframe, you will see an express shipping option at the checkout. This is a generic card error - this means that your bank is rejecting the transaction at this time. My customer service rep, Merry S, was so helpful and allowed me to return for store credit, which was awesome! -Kate. Lucy in the Sky, Inc. operates this Website. WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION? Los Angeles, California Lucy in the sky is a great company from products to customer service I am always satisfied. I know it's still only Nov. 15 but I do not think this dress is coming. I HIGHLY recommend NOT ordering from this place. We're so sorry to hear issues with your order. Haiker Rojas. Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. I use the chat feature and they told me that the dresses would arrive within the next three weeks. Our cut-off for same-day express shipping is 1pm Pacific Time. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. DO NOT BUY FROM THEM. I'm dealing with their customer service right now and they are so rude and unprofessional, Hi Talia, Thanks for your feedback. Gucci belt men Marmont . Thanks for your feedback. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. Lost or stolen. I messed up my address and they were quick to help and fix my mistake. Please email us at resolution@lucyinthesky.email so we can assist you further. I placed an order and was waiting for more than a month. -Kate. You would have received multiple shipping notifications if this is the case. -Kate, it was my first time ordering from Lucy in the sky. Thanks for your feedback. You can choose to accept or decline cookies. Please let us know if we can help any further. The package was never opened -- and sent back immediately. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Horrible return policy. They don't offer refunds, only store credits and when you use the store credit to buy something you have to pay for shipping and the item never arrives. Were almost out of time and do not have a back up plan. Now my daughter has no dress for homecoming and we are scrambling. -Kate. . Remember, you can do most things online at Sky.com. I reached out 5 days ago to see where it was. Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! I followed up again on Feb 22nd and they said ordered would not be delivered until middle of March. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. Trying to do a quick exchange because you can't do returns and my daughter needs a replacement dress within 2 weeks. I've lost $120 to Lucy In the Sky and received nothing. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Please let us know if we can help any further. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If you have any other questions, feel free to reach out to us at resolution@lucyinthesky.email:) It is the size of a T-shirt. Please email us at resolution@lucyinthesky.email if anything else. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Hi Melissa, Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. We also ensure all reviews are published without moderation. A cookie is a small file which asks permission to be placed on your computer's hard drive. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. I reached out to customer service numerous times and have not had a response. -Kate. Tip for consumers:Returns usually only give store credit. Lucy in the Sky is an online fashion store that offers clothing and accessories for the life of the party. Please read the email in full, there may be pertinent details which may have been missed. Order from a different boutique. Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.lucyinthesky.com and you should not rely on the existence of such a connection or affiliation. Hans from Lucy in the Sky was very proactive in getting back to me in a timely manner. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. The cost of foreign products and services may fluctuate. 172 reviews #3 of 27 Restaurants in York $$ - $$$ American Bar Pub. Besides that, the customer review rating on Better Business Bureau is 2.8-stars. LOVE THIS COMPANY Date of experience: February 23, 2023 Advertisement Rabene 1 review AE 4 days ago Don't take the risk and give them your money. Review. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. The prices they charge is not right. We therefore have no responsibility or liability for the content and activities of these linked sites. This consists of doing coursework over 15 months. This will be automatically applied to your account attached to the email address used for the order. - Kate. Hi Mike, Thanks for your feedback. If we are unable to contact you we will treat the order as cancelled. Lucy In The SKY corporate office is located in 748 S Main St, Los Angeles, California, 90014, United States and has 32 employees. This may prevent you from taking full advantage of the website. LUCY IN THE SKY IS OUR GO TO! All orders are subject to availability and confirmation of the order price. I would never hesitate to order again given this fabulous experience I just had, Casandra M was extremely helpful and quick! With no warning either time. If you please email us at resolution@lucyinthesky.email we can assist you with a return. Get Sky Broadband - 08442 411 653. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. I had an issue with my dress being see through and needed a replacement soon for an event. Contact BT. Good Luck! They said I would be receiving updates and a tracking number. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. I was SHOCKED as the price of this dress after I received it. I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. They are constantly moving as not to get found. I will never buy from them and also inform all of my daughters friends at school to not buy from their site. We're sorry to hear that you had issues with your order. My learning training provider was City and Guilds. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. 90015 www.lucyinthesky.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. Buybook, Radieva 4, Sarajevo 71000, Bosnia and Herzegovina. Backed by the National Science Foundation, Love this website but i can't re order my dress because my, Unfortunately the one dress that actually came within the expected, If I do not get a refund, I will be disputing the charge on my, Great it you have 2 months to wait for a dress and don't care that there is zero customer service. What Is Lucy in the Sky? Most dresses are see through material with zippers stuck. Hi Teagan, Thanks for your feedback. He understood my issue, addresses it and rectified it. I have twice ordered from this website (years apart) and both times my items were not sent out. Our styles are designed exclusively in Los Angeles. They are absolutely, THE VERY BEST!!!! Shop faster with the App My Account Account Wish list Order Status Help Center shipping returns sizing We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. Thanks for your feedback. Please use the following size guide to help determine your size of clothing. Ordered 4 dresses in August 2022 for several events (totaling over $300). Technical support. The dress we purchased did not fit at all like the photo depicted on the site. I have a very box shape body but this bran hella create lavish looking dresses for my body type. -Kate. I've made several purchases on different occasions from this store and nearly all of which came with problems. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. Hi Grace, Thanks for your feedback. As soon as you place the order, it is processing on our end. Do you agree with Lucy in the Sky's 4-star rating? For my troubles, I've been offered a $25 store credit. Background and inspiration Tip for consumers:NO REFUNDS! Shipping was supposed to be 5 business days. These linked sites have separate and independent privacy policies. Thanks for your feedback. They have yet to respond and emails were sent over a week ago. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. -Kate. Our mailing address is 808 Wall St, 2nd Floor, Los Angeles, CA, 90014. In the case of any change-of-mind or sizing issues, we offer store credit. We want to make sure this gets refunded immediately. We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. . Funding Rounds Number of Funding Rounds 9 Total Funding Amount $144M. They just keep everyone's money, don't send anything. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Lucy in the sky is our GO TO for all things special occasion. We do try and post a disclaimer that this does happen with sequin styles. Not worth the hassle and loss of money. Contacts: Adam Russell Adam.Russell@FHFA.gov If you're reaching out to us regarding an order, please have your Order ID in your message. I never got any notification from them that my dresses would be late or anything. But Sarah S got my exchange going and it will make it in time! -Kate. Belle R and the team at Lucy in the Sky were great to work with.