The print carriage cannot move HP Officejet Pro 6978, First Time Here? power the printer on again and hopefully this will solve the problem.. Jan 23, 2017 by Disconnect the power cord from the electrical outlet. @rosacampos. Either find this replacement. Open the cartridge access door to get to the carriage inside the printer. Then, after a few minutes, plug it again, turn it on and see if it will work. I checked "troubleshooting" and followed the steps indicated, but the condition of the carriage did not change. I'm receiving the following error message: "The print carriage cannot move. If your printer has a rechargeable battery, remove it. Sep 26, 2020 by HP OfficeJet Pro 9018 All-in-One Printer . If I try to print or test run something I will hear the cartridge carriage moving left and right without collecting any paper and if I open the cartridge carriage are it won't come to the middle. T6 (Small): Short bits for most internal parts. Powered by BigCommerce. Javascript is disabled in this browser. Which, of course, I tried. Finally found the fix for those who may have not been able to get the printer head(holds cartridges) to move from right or those who did and now say its printing is off. See your browser's documentation for specific instructions. And if the issue still persists, this could be a hardware issue. Unplug the unit and physically move the carriage to the center. Next step is I have to clean the cartridge head. You might need a flashlight to illuminate areas for proper viewing. There are numerous possible reasons as to why an HP printer cartridge gets stuck on the right side. Run a test print. It is stuck on the far right side of the printer. Follow the steps in the video below to troubleshoot your printer's problem. This is the first time I had a problem with the Canon printer since I purchased it over 7 years ago. The troubleshooting methods are proven effective on the. A case number and phone number will now populate for you. BCH Technologies. Your session on HP Customer Support has timed out. Reconnect the power cord to the electrical outlet. You should find a black text on your old encoder, if it says N5 Lever for Paper Feed Plate - HP OfficeJet Pro 8000 Series 8022 8025 8028 8035. Marsha Ankiel, well, I tried that several times and the darn cartridges are still stuck solid on the right, May 21, 2017 by By using this site, you accept the. The carriage might try to move into the access area. Disconnect the power cord from the back of the product. Does your HP printhead cartridge stuck or blocked and no longer moving to the left (stuck to the right)? @pelumijnr, i moved my canon ip7240 but is not working, HP ink tank printing queueno obstruction but still error. Once this happens, the printer takes in multiple pages resulting in jams. How do you get the cartridges to move? Did you jam the knife under or between or ? I loved my HPs but after buying two that quit within the first year I switched to Canon. May 1, 2022 by We apologize for this inconvenience and are addressing the issue. The opinions expressed above are the personal opinions of the authors, not of HP. Jul 15, 2018 by The print carriage cannot move HP Officejet Pro 6978 Options Create an account on the HP Community to personalize your profile and ask a question Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Andrew Arbeau, My ink cartridges are stuck on the left and I just replaced them, Dec 9, 2022 by I am having the same problem with hp photosmart c309a. Gently remove any jammed paper from the rollers, inside the product. Check that you have the proper cartridge and that it firmly installed. saradominomccaslin, Still unable to manually move the carriage, Aug 10, 2019 by @johnmiller. The company has focused on working with businesses of different sizes, from Fortune 500 companies to entrepreneurial starters, to develop custom ink, spanning from printer ink to stamp ink, re-entry ink, indelible ink, redaction ink, invisible ink, and more. to see if the printer prints flawlessly. To confirm your warranty status, go to HP Product Warranty Check. Reconnect the power cord to a wall outlet and to the printer. If the paper tears while you are removing it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. Open the cartridge access door, clear any paper jam or obstruction, and select \"OK\". {{#if (eq ../this.length 3)}}. Along with this, it is also more reliable than modern inkjet printers. stuck paper etc until i tried the above; opened cartridge cover, THEN turned printer on. If you continue to shove it in, it will drive the sheet into the rollers. No positive results. Abhishek Sidhu, The same issue with my hp deskjet ink advantage 3835, Nov 29, 2021 by If your printer works and can do self-cleaning, everything is normal except the page Works on both XL and non-XL cartridges! What to do if your printer prints blank pages? Don't remove the paper that was starting to print. After spending 3 hrs looking through the internet for suggestions (which I do every time I have to change cartridges, no matter the instructions that I jot down from the last time) , I ran across yours. The print carriage cannot move. Having it to support existing signout flows. Below are some practical solutions that you can try to resolve the problem quickly and easily: Conduct a test print to see if the printer prints flawlessly. Shame on HP such 3rd hand product. If the problem is still there, proceed to the next solution. Press the Power button () to turn the product on again. Touching these parts can result in clogs, ink failure, and bad electrical Wait until the warm-up period is complete before proceeding. Wait 15 seconds. Take out any paper from its Paper Tray and then detach the tray from the device. lornasbnb. If so, allow it to move to that position. Follow the steps in this video to clear any paper jams and ensure the carriage is free to move. I went to do this fix after 10 months of not using our printer here and Voila! See the steps on how to print a self-test report at the top of this document. Cartridge latch for the tri-color cartridge, Cartridge latch for the black, photo, and gray photo cartridges. So sorry, that HP got so undependable. Open the cartridge access door to get to the carriage inside the printer. How to fix & put in ink cartridge ? How does HP install software and gather data? Then leave it in the middle of the bar. Whether it's powered on or powered off, the carriage. Feliciano Balajadia. Jan 3, 2020 by Open the carriage access door, clear any paper jam or obstruction and select OK ." If there are paper fragments that linger inside the printer, you can expect further jams to happen. Cannot move it manually. Aug 18, 2022 by Insert your hand into the Ink Cartridge Access Area and then move the Carriage manually. I really dont want to go buy a new all in one. Repeat these steps for the other cartridge. Get HP ink at your doorstep! I can find nothing that would prevent the carriage from moving, but something is. VALMA PINZONE. Instant Ink ready; High yield ink available. However, they also work on other models that have LED control panels. RICHARD MARTINEZ, Lance Brathwaite Open the cartridge access door, and then wait until the carriage is idle and silent. Can you tell me a little more about the small white dial that you turned? Please help!! Move it back and forth across the bar 3 or 4 times. Remove any loose paper from the input tray and output tray. Cartridges stuck to the right, wouldn't move: error 'P-0-2' displayed. lol. Allow the printer to cool down for at least 15 seconds. Remove the two-sided printing accessory (duplexer) from the back of the product. Supercharge the office with affordable color and fast two-sided performance. But because the actuator arm is jamming, this stops the carriage from moving entirely. Should charge HP for such selling poor items. Jammed paper can cause the carriage to stall. If the carriage has a latch, gently press it down to make sure it is locked into place. Disconnect the power cord from the wall outlet. Modify your browser's settings to allow Javascript to execute. @heidiondrasik. Send the printer for repair! . Finding your Product Number. Greensboro, NC 27410, BCH Paper Feed Gear (PFG) for HP OfficeJet Pro 6900 Series - Fix HP Officejet Pro 6958, 6968, 6970, 6975, 6978 "The print carriage cannot move", Troubleshooting Common Epson Scanner Errors: A Guide to Fixing Your Printer, How to Fix Epson WF-2850 Printer Scanner Error 100077 and Other Scanner Errors, Troubleshooting Epson EcoTank Printers: How to Fix Errors and Reduce Noise, B6P40 -80004 Timing Encoder Scale Strip for HP OfficeJet and OfficeJet Pro, Repair Kit -Fix Paper Tray Leg for B6T06-40038 HP OfficeJet Pro 6800 6900 Series 6960, 6962 ,6968, 6970, 6975, 6978, BCH Paper Feed Gear (PFG) for HP 90xx Series - Fix HP OfficeJet Pro 9012 9015 9025 "The print carriage cannot move", BCH Paper Feed Gear (PFG) for HP 8000 Series - Fix HP OfficeJet Pro 8012 8025 "The print carriage cannot move", Pair of S2 Torx Security Screwdriver Bits for HP Printers - 1/4" T10 & T6, [Improved Version 2] Top-Load White Ink Damper for DTG/DTF Fits most models: L1300 L1800 L300 L350 L355 L550 L801 L800 L850, Support Arm HP B6P40 Printhead OfficeJet Pro 8022 8025 8028 8035, SOP24 E09A88GA (E09A88) Printer Driver Chip for Epson EcoTank SuperTank WorkForce Integrated Circuit IC, Modification Kit for Making Spongeless Cartridge with HP Integrated Cartridges 60, 61, 62, 63, 64, 65, 66, 67, 68, 69, 70, 74, 75, 901(AS-RFC-HPSQ803-LEFT), Protective Storage Clip for 4CM Canon Integrated Cartridges PG-243 CL-244 PG-245 CL-246 PG-210 CL-211, Transistor Pair C6082 (2SC6082) and A2222 (2SA2222) for Epson EcoTank & WorkForce. Sylviane Bartkowiak. Use the following steps to make sure that the carriage moves freely. Print, Copy, Scan, Fax. now it works! Disconnect the USB or Ethernet cable from the back of the product. Flo Taylor, Dante LaVey This did not work, I tried like 15x. Cartridge carrier will not move to the left. My Canon mx492 had the same problem and turning the gear (white dial) worked for me. Thanks! To thank me for my efforts to help you,please mark my post as an accepted solution so that it benefits several other. Once the carriage is stuck, your HP printer wont be able to continue printing unless something is done to deal with the issue.
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